Terms & Conditions

Welcome to the website of Zero Grocery LLC. We have listed all our terms and conditions for your reference below. By accessing our services you agree to be bound by these terms. If you disagree with any part of the terms then you may not use our website.


If you wish to buy any of our product through our online portal or mobile application, the following information needs to be provided during the purchase,

  • Basic information of the customer
  • Billing Details
  • Address for shipping

Make sure that the information you submit is true, correct and complete.

Refund and Exchange Policy

  • Products can be exchanged or returned only at our outlets from
    where it was purchased.
  • Exchange/Return can be done within 7 days of purchase only if the
    customer shows original purchase receipt with original packing.
  • Exchange or Return cannot be done on sale and promotional items.
    Returns for the following category of products are not accepted
    due to hygiene and safety concerns,
  1. Fruits
  2. Vegetables

Cash refund is done only for cash payment. Refund against gift voucher is not applicable

Creating an Account with Zero Grocery

  • When you create an account with us, make sure the information you entered is accurate and complete at all times.
  • You are responsible for maintaining the privacy of your password and data whether your password is with our service or by the third party service.
  • You should not disclose your password to any third party agent and in case of any breach of security or unauthorized use kindly notify us immediately.
  • Do not use a name of a person or an entity which is lawfully not for use, a name or trademark and a name which is offensive, vulgar or obscene.

 Minimum Purchase Value for Home Delivery

  • To avail free home delivery, you must make a purchase of a minimum of AED 50.

Links to other websites

  • Our service may contain links to other third party websites or services which is not owned or controlled by Zero Grocery.
  • Zero Grocery is not responsible for the practice of content or services of any third party website.

Copyright and Restrictions on Use of Content

  • Zero Grocery retains the copyright on all textual and pictorial content which has been used throughout the website.

Governing Law

  • The terms and conditions shall be governed in accordance with the laws of United Arab Emirates.